Cancellation & Refund Policy

Last updated: 26 September 2026

We understand plans change. This policy explains how to cancel or reschedule a booking with Seerua Appliance Care.

1. Cancel online

Open Track Booking on our website, enter your mobile number and tap Cancel booking on the booking.
On the phone or computer you booked from, it cancels straight away. From any other device you will be asked to verify your number with an OTP.
You can also cancel from the "Thank you" screen right after booking.

2. When you can cancel for free

Any time within 15 minutes of making the booking.
Until 1 hour before your visit slot starts, as long as the technician has not started work.
After that, please call or WhatsApp us on 9389585479 and we will help.

3. Visit charge

If the technician has already reached your home and you cancel or decline the work, a diagnostic/visit charge may apply, unless the fault is on our side (for example, a late technician).

4. Rescheduling

To change your date or time, call or WhatsApp us on 9389585479, or cancel and book a new slot on the website.

5. Payments and refunds

You pay only after the work is done, so in most cases there is nothing to refund when you cancel.
If you ever pay in advance and the booking is cancelled as per this policy, the amount will be refunded to the same payment method, usually within 5–7 working days.
If a coupon was used on a cancelled booking, the coupon use is given back.

6. If we have to cancel

If we cannot serve your booking (for example, no technician is available), we will inform you as early as possible and help you pick another time. You will not be charged.

7. Warranty visits

Every repair and service has a 30-day service warranty for the same issue. If the problem comes back within 30 days, contact us and we will send a technician again at no labour charge (see our Terms & Conditions).